Hive Support

Hive Support is an AI-powered help desk plugin for WordPress that helps teams manage customer questions in one place, combining ticketing, live chat, and an AI chatbot in a fully self-hosted setup. It’s built for store owners, agencies, and support teams who need faster replies, better customer experiences, and a clear way to track requests without stitching together multiple tools. Instead of relying on ad-hoc messages or scattered inboxes, Hive Support centralizes support workflows so every visitor inquiry can be routed, answered, and measured efficiently. With Hive Support, you can deploy real-time live chat to resolve issues immediately, while the AI chatbot provides 24/7 automated assistance for common questions and troubleshooting. The plugin’s ticket management system includes response templates, ticket reports with date filtering, and customizable ticket fields so you can capture the right context for each request. It also supports response automation through condition-based templates, enabling streamlined follow-ups and repeatable resolutions. For teams, Hive Support includes agent management capabilities such as performance and activity monitoring, plus customer history visibility to help agents understand what has already been tried. Hive Support is a strong fit for WooCommerce and e-commerce stores that need consistent support across orders, products, and pre-purchase questions, especially when support volume fluctuates. It’s also useful for WordPress-based membership or LMS sites that receive recurring access, billing, or learning-platform questions that benefit from chatbot automation and structured tickets. Agencies and multi-client teams can use it to manage conversations with clear assignment, track ticket status, and rely on response templates during common workflows like onboarding support, troubleshooting, and escalation handling. The included customer portal capability further supports a common workflow where customers can view their ticket activity and replies without needing to re-contact support for updates. From an integration standpoint, Hive Support highlights connections to popular tools and channels, including OpenAI and several support/message platforms such as Telegram, Slack, Discord, WhatsApp, along with support for e-commerce and downloads ecosystems like WooCommerce and Easy Digital Downloads. The documentation site provides guided setup and role-based workflows across tickets, agents, activities/reports, automation settings, and multiple messaging integrations, which helps reduce time-to-launch when you’re implementing the plugin for live operations. Pricing and plan details are available on the plugin’s website, and Hive Support is positioned as a self-hosted solution, giving you control over where your support data runs.